Accessing the Voicemail System

The main menu of the system is shown in the following table:

1. Hear Your Messages

1. Start reverse playback
2. Stop/resume playback
3. Start fast-forward playback
4. Hear the message again
5. Play the message with the envelope information (date, caller ID).
6. Move or copy:To move the message, press 1 . To copy the message, press 2 . To record a comment, press 3 .
7. Delete
8. Call back: To confirm the callback, press 1 . To cancel the callback, press * .
9. Skip
10. Help

2. Change Your PIN

Enter your new access code.

1. Use the access code.
2. Return to the main menu without using the new access code.

3. Record Your Name

Record your name and press the #  sign. Then choose from the following options:

1. Listen to the recording
2. Use recording.
3. Record again.
4. Delete recording.

4. Record a Greeting

Record your greeting* and press the #  sign. Then choose from the following options:

1. Listen to the recording
2. Use recording.
3. Record again.
4. Delete recording.

• You can record up to five greetings.

5. Record a Message

Record your message and press the #  sign. Then choose from the following options:

1. Move message.
2. Copy message.

9. Select a Mailbox Greeting

Choose a greeting from the list provided by PBX. You can have up to five choices:

1. Greeting 1
2. Greeting 2 ...
3. Greeting 9

Users can access the system using any of the following methods:

To access voicemail from your desk phone, press the envelope button on your phone and enter your voicemail PIN number.

You can also access your voicemail from any phone in the company by dialing 8+your extension number. Once you hear the voicemail prompt, pressing * (star) will take you into your voicemail box settings and prompt you for your PIN number.

Listen to the messages from an outside phone:

1. Dial into the main number.
2. From the auto attendant, enter your extension number, or if you know the direct dial prefix (8  is default), dial the prefix plus your extension (i.e., if your extension is 511 , then enter 8511 ).
3. Press the star *  key; otherwise, you will be prompted to leave a message.

4. Enter your 

   voicemail

   PIN.

When users call their mailbox for the first time, they will be prompted to record their name. The recording will be used when someone calls their extension from the auto attendant. Users will also be prompted to record a greeting, which they can opt to use in place of their name. Once this has been established, anytime users call into their mailbox, the auto attendant will automatically recite their messages before delivering the prompts shown in the figure above (users can press the *  key to skip their messages and go straight to the voice prompts).

Forwarding a Message

To forward a message to another recipient while listening to the message:

1. Press 6 .
2. Enter the extension number once you hear the prompt.
3. Press 1 to confirm.

Leaving Voicemail Messages

When users call another user, they have the option of receiving a callback (press 1 ) or leaving a message (press 2 ). Once they leave a message and press the #  key, the options shown in the table below will be available.

1. Delete the message.
2. Record the message again.
3. Mark the message as urgent.
4. Mark the message as private.
5. Send the message and go to the operator.
6. Send the message and hang up.

Composing a New Message

Rather than leave a message directly on another user's, users have the option of composing a message and then moving it to another mailbox or copying it to multiple mailboxes.

1. Call into your voice mailbox.
2. If you have messages waiting, press *  to skip to the main menu.
3. Press 5  from the main menu.
4. Record the message.
5. Press the # sign.
6. Select an action:
   • Press 1  to move the message to a single mailbox.
   • Press 2  to copy the message to one or more mailboxes. Use a # sign to separate multiple mailboxes.
   • Press 3  to mark as urgent.
   • Press 4  to mark as private.
7. Press ##  when finished.