Call forwarding call from the TeleGo phone

To forward calls using your desk, mobile or PC softphone the following star codes can be used

Call Forward All Calls (*71 /*72 )

The Call Forward All feature allows users to redirect all calls to another number (e.g., to a colleague who is answering the user's phone).

To activate:

1. Dial *71  and press the confirm button on the telephone keypad
2. Enter the call forwarding number once the announcement is complete
3. Press the #  key. The system will repeat the number and then hang up
   • To change the forwarding number, call *71  again

To deactivate:

1. Dial *72
2. Press the *  key when prompted
3. The announcement will indicate that call forwarding has been turned off

Call Forward on Busy (*73 /*74 )

The Call Forward on Busy feature redirects calls to another number when your extension is busy.

Use Cases

• Redirecting calls to a team member or colleague
• Ensuring all incoming calls are answered

To activate:

1. Dial *73  and press the confirm button on the telephone keypad
2. Enter the call forwarding number once the announcement is complete
3. Press the #  key. The system will repeat the number and then hang up
   • To change the forwarding number, call *73  again

To deactivate:

1. Dial *74
2. The announcement will indicate that call forwarding has been turned off

Call Forward on No Answer (*75 /*76 )

The Call Forward on No Answer feature redirects calls when the extension has not picked up after a certain time.

Use Cases

• Redirecting incoming calls to an assistant
• Forwarding to a secondary phone

To activate:

1. Dial *75  and press the confirm button on the telephone keypad
2. Enter the call forwarding number once the announcement is complete
3. Press the #  key. The system will repeat the number and hang up
   • To change the forwarding number, dial *75  again

To deactivate:

1. Dial *76
2. The announcement will indicate that call forwarding has been turned off

Do Not Disturb (*78 /*79 )

Do Not Disturb (DND) silences your phone for all incoming calls, including calls made to hunt groups or agent groups.

To activate:

1. Dial *78  and press the confirm button on the telephone keypad

To deactivate:

1. Dial *79