Call forwarding call from the TeleGo phone
To forward calls using your desk, mobile or PC softphone the following star codes can be used
Call Forward All Calls (*71
/*72
)
The Call Forward All feature allows users to redirect all calls to another number (e.g., to a colleague who is answering the user's phone).
To activate:
- Dial
*71
and press the confirm button on the telephone keypad - Enter the call forwarding number once the announcement is complete
- Press the
#
key. The system will repeat the number and then hang up- To change the forwarding number, call
*71
again
- To change the forwarding number, call
To deactivate:
- Dial
*72
- Press the
*
key when prompted - The announcement will indicate that call forwarding has been turned off
Call Forward on Busy (*73
/*74
)
The Call Forward on Busy feature redirects calls to another number when your extension is busy.
Use Cases
- Redirecting calls to a team member or colleague
- Ensuring all incoming calls are answered
To activate:
- Dial
*73
and press the confirm button on the telephone keypad - Enter the call forwarding number once the announcement is complete
- Press the
#
key. The system will repeat the number and then hang up- To change the forwarding number, call
*73
again
- To change the forwarding number, call
To deactivate:
- Dial
*74
- The announcement will indicate that call forwarding has been turned off
Call Forward on No Answer (*75
/*76
)
The Call Forward on No Answer feature redirects calls when the extension has not picked up after a certain time.
Use Cases
- Redirecting incoming calls to an assistant
- Forwarding to a secondary phone
To activate:
- Dial
*75
and press the confirm button on the telephone keypad - Enter the call forwarding number once the announcement is complete
- Press the
#
key. The system will repeat the number and hang up- To change the forwarding number, dial
*75
again
- To change the forwarding number, dial
To deactivate:
- Dial
*76
- The announcement will indicate that call forwarding has been turned off
Do Not Disturb (*78
/*79
)
Do Not Disturb (DND) silences your phone for all incoming calls, including calls made to hunt groups or agent groups.
To activate:
- Dial
*78
and press the confirm button on the telephone keypad
To deactivate:
- Dial
*79