Phone App
Welcome to TeleGo Phone App.
By now you should have downloaded the app on your phone and successfully logged-in with the QR code or link you received by email*. Here you can find a quick guide on how to use your app.
TeleGo's app is the essential application to your PBX phone system. Take your business calls, voice messages, transfer calls, and more —anywhere.
*If you still don't have the app, follow the instructions here
In this article:
App Main Tabs and Functions
Dial pad
Call Log
Contacts
Favorite List
Answer a Call
Place a Call
While on a Call
Mute a Call
Put a Call on Speaker
Place a Call on Hold
Transfer a Call
Att. Transfer a Call
Join / Conference a Call
Record a Call
Enable Video Call
Review Call Details
Place Another Call
Set Immediate DND
App SettingsMultiple Active / Live Calls (View calls list and switch between the calls)
App Main Tabs and Functions
The main tabs are located on the top of the screen, as follows:
Dial Pad: Dial the number you wish to call.
Call Log / Call History: View call history (Click All calls on the top right to filter by All calls, Missed calls, and Recorded calls).
Contact: Your contact list includes your cell phone directory. Click on a contact to view contact details and press the call icon 📞 to call the contact. You can enter the contact in the search box to find the contact easily. You can add a new contact by holding the ➕ icon on the bottom right.
Favorite List: View your favorite contacts and dial directly by clicking on the contact icon 👨. If you wish to video call the contact, copy contact number and more, hold the contact icon to view a menu.
Answer a Call:
Answer, Ignore, or reject an incoming call by clicking on the appropriate button. When a notification appears on the top of the screen, click on ANSWER to accept or DISMISS to reject the call.
Place a call:
In the dial pad screen, dial the number or extension you wish to call and press the call button. Note that the app caller ID will be the same as your desk phone's caller ID. To end the call just press the end call button or for quick access, press hang up from your phone notification bar.
- Set Immediate DND by pressing the extension number on the top left and clicking on the Immediate DND button. When DND is active, incoming calls will go directly to mailbox.
- Enter settings by pressing the ⋮ icon on the top right and then click on Settings.
In settings, you can:
- Enable or disable incoming calls (Push notifications):
- Manage app preferences for:
- Ringtone
- Call recording
- Sound
- WiFi
- Controls (including show/hide mailbox icon 📼 )
- Language
- Enable/disable automatic video calls
- etc.
- View App Usage (Talk time and Call counts)
- Manage multiple active / live calls:
- View active call list by clicking on the double arrow on the top right. To switch between calls, click on the switch button.
- To go back to a call, press on the appropriate call box. The other call will be placed on hold automatically. A call on hold has the pause icon ❚❚ above its duration field).
If you have questions that weren’t answered by this article, email accountmanagers@telego.net.